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Account and troubleshooting Understand credits and usage Credits pay for AI processing, while storage is measured separately in GB. Use Billing & Credits to check the effective balance and plan limits, and Usage … Account and troubleshooting Troubleshoot a stuck or failed task Return to the original conversation, refresh once, and use the status card to decide whether to wait, continue, retry, narrow the request, or contact support. Do … Account and troubleshooting Restore missing attachments or @ selections Confirm the selected tool, project, or file pill before sending; if it is missing, remove the selection and choose it again from the @ menu. Account and troubleshooting Understand privacy and project data Keep sensitive work in the right project, upload only content you are authorized to process, and review Pelayar's Privacy Policy for retention, sharing, deletion, and service-provider … Account and troubleshooting Contact Pelayar support Search the Help Center first, then open Contact Us and send the page, task, project, or billing details that will help Pelayar reproduce the problem.